Refund Policy

LUMINEUX INFORMATIK believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:

  • Your purchase is covered under our Customer Satisfaction program:
  • Although we hate to see you go, we understand that things change. So, don’t forget that you can cancel your service contract at any time.
  • If you cancel in the first 15 days of purchase, you are entitled to a full refund, less the cost of any claims filed.

 

To exercise your right to cancel please email us at payments info@lumineuxinformatik.net . you may also use the Cancellation Form.

  • After 15days :
  • Single Pay Customers: You are entitled to a prorated refund if you cancel more than 15 days after you purchase your service contract. Once cancelled your coverage is effective through the cancellation date. Your prorated refund is based on the number of days remaining in your service contract, less the cost of any claims paid and an administrative processing fee. The processing fee is the less of 20% of your service contract’s prorated refund.
  • Monthly Pay Customers: If you cancel after the first 15 days, your service contract is effective through the end of your current billing cycle. At the end of the billing cycle your service contract, and all billing activities, will end.

 

To exercise your right to cancel please email us at payments info@lumineuxinformatik.net, you may also use the Cancellation Form.

  • Important Note:As you there is “no obligation contract” between us and we are ready to refund you for the unused days if you are not satisfied. For any reason in case you opt to do chargeback without sending us an email for refund request on info@lumineuxinformatik.net 15 business days prior filing a chargeback, there will be a penalty of 50% of your paid amount which we will have to incur in filing the case
  • All refund takes 15 business days to complete from the date of request
  • For more details call us on +18559003220, or write to us at info@lumineuxinformatik.net, you may also use the Cancellation Form.